Returns & Refunds Policy
Acceptance of Policy
By placing an order with us, you agree to our Returns & Refunds Policy outlined below.
Return Policy
We offer a 30-day return policy. You can return an item within 30 days of receipt if it is unused, unworn, and in its original packaging with tags attached. A receipt or proof of purchase is required.
How to Initiate a Return
To start a return, please contact us at [email protected]. If your return is approved, we will provide a return shipping label and detailed instructions. Items sent back without prior authorization will not be accepted.
Return Process
Accepted Returns: New items in their original packaging.
Return Method: By mail.
Return Shipping Cost: No cost for both defective products and customer remorse.
Conditions for Returns
Defective Products: If the item is incorrect, damaged, or defective, we cover the return shipping cost.
Customer Remorse: If the item is unwanted, the wrong size, or not suitable, return shipping is free.
Restocking Fee
There is no restocking fee for returned items.
Damages and Issues
Inspect your order upon receipt. Contact us immediately at [email protected] if you receive a defective, damaged, or incorrect item so we can resolve the issue promptly.
Exchanges
To exchange an item, return the original item as per the instructions, and make a separate purchase for the new item.
Defective Products
For defective products from a denp.shop order or in-store purchase, we will provide either an exchange or a full refund. Contact us at [email protected] to initiate the process. We will verify the issue and, upon confirmation, offer a replacement or a 100% refund.
Refunds
Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Contact us:
[email protected]
Phone:+1 301-673-1290