Return & Refund Policy

Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.

Return Policy (USA)

We accept returns from the following countries: United States

We offer a 30-day return policy, which means that customers can return unused products within 30 days of receiving the product without any conditions. (Return method: mail)

Return Conditions

  • The product must be in original condition, including unworn or unused, with tags attached, and in the original packaging.
  • Proof of purchase or receipt is required.
  • The return must be initiated within 30 days of receiving the product. After 30 days, we may not be able to process returns.

How to make a return?

Please contact the support team via email at [email protected] to start the return process.

  • Provide your order number and a brief description of the reason for your return.
  • If the return request is accepted, we will send you a return shipping label and instructions on how and where to send the package back. Packages without a prior return request will not be accepted.

Return Shipping Costs

  • For defective products (incorrect products, shipping damage, or manufacturing defects): The return shipping costs will be covered by us.
  • For returns due to personal reasons (e.g., wrong size or change of mind): The customer will be responsible for the return shipping costs.

Damage and Problems

Please inspect the item immediately after receiving your order. If the item is defective, damaged, or if you received the wrong item, please contact us within 7 days of receiving the product so we can resolve the issue promptly.

What if the product you received is defective?

If the product you purchased from denp.shop is defective, we will:

  • Replace the item or
  • Refund you in full.

Please contact us at [email protected]. We will provide you with two options after verifying the problem: send a new product or process a full refund.

Exchange Policy

To ensure that you get the product you need as quickly as possible:

  • Please return the existing item first. Once the return is accepted, you can place a new order for the correct product.

Refunds

  • We will notify you if the refund is approved after receiving and inspecting your return.
  • If approved, you will automatically be refunded to your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card company to process the refund.

Important Notes:

  • Returns or exchanges for personalized or customized items may not be accepted.
  • We do not accept returns for items that have been used, damaged, or altered.
  • The refund or replacement process may take longer during high-volume periods (e.g., holidays).

If you have any questions or need further assistance, please feel free to contact us at [email protected].

Contact Us
E-mail: [email protected]
English Address:
No. 1564, Room 9, 8th Floor, No. 4, Jiangjunshan Commercial and Residential City Public Building, Xinfeng Street, Babu District, Hezhou City, Guangxi Province 542800, China
Chinese Address (中文地址):
中国，广西省贺州市八步区新风街将军山商住城公建地4号8楼9室附1564号